Return, Refund & Replacement Policy

Last Updated: 28 September 2026

Welcome to A2Z Shoppings. We want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return, refund, or replacement according to the terms below.

  1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged or defective product.
  • You received a different product from the one you ordered.
  • The product is missing essential parts or accessories.
  • The product does not match the description on our website.
  • The product is eligible for return as mentioned on its product page.

Return requests should generally be submitted within 7 days of receiving the order.

Products must be returned in their original condition, with the original packaging, tags, accessories, manuals, and other items supplied with the product.

  1. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, or other restrictions.

These may include:

  • Personal-care or hygiene products after opening.
  • Products that have been used, damaged, or altered by the customer.
  • Products without original packaging or accessories.
  • Products specifically marked as Non-Returnable on the product page.
  • Products damaged due to improper use or handling.

The applicable return conditions will be mentioned on the product page wherever necessary.

  1. Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement within the applicable return period.

After receiving your request, we may ask for:

  • Order number
  • Product photographs
  • Packaging photographs
  • A short video showing the issue, where required

Once the issue is verified, we will arrange a replacement if the product is eligible and replacement stock is available.

If a replacement is not available, a refund may be offered according to the applicable terms.

  1. Refund Policy

If your order is approved for a refund, the refund will generally be processed after the returned product is received and inspected, where a return is required.

Refunds may be issued through the original payment method or another available method, depending on the payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.

  1. Cancellation Policy

You may request cancellation of an order before it has been shipped.

Once an order has been shipped or delivered, cancellation may not be possible. In such cases, you may need to follow the applicable return policy.

If a cancellation is successfully approved for a prepaid order, the eligible amount will be refunded through the applicable payment method.

  1. Damaged or Incorrect Product

If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible.

We recommend taking clear photographs or a video of:

  • The outer packaging
  • Shipping label
  • Product received
  • Any visible damage or defect

This information may be required to verify the issue and process your request.

  1. Return Shipping

For products returned because of a verified defect, damage, or incorrect item, A2Z Shoppings may arrange or provide return shipping according to the circumstances.

For other return requests, return shipping may be subject to the applicable product and order conditions.

  1. Inspection and Approval

All return, replacement, and refund requests are subject to verification and inspection.

A request may be rejected if the product:

  • Has been used improperly.
  • Has been intentionally damaged.
  • Is missing important parts or accessories.
  • Does not match the product originally shipped.
  • Is returned without the required packaging or documentation.
  1. How to Request a Return, Refund or Replacement

To request a return, refund, or replacement, please contact our customer support team with:

Order Number:
Registered Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos of the Product:

Our support team will review your request and provide the next steps.

  1. Contact Us

For questions regarding returns, refunds, or replacements, please contact us:

Website: A2Z Shoppings
Website URL: a2zshoppings.com
Email: Please use the customer-support email address displayed on our website.

We reserve the right to update or modify this Return, Refund & Replacement Policy when necessary. Any changes will be posted on this page.

Thank you for shopping with A2Z Shoppings.